FAQs
A few simple answers
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1. When does the work on my project start?
The work on the projects start as soon as you have chosen the package you want and the payment has been cleared from your side for that particular package or a custom request.
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2. When do you start sending the first drafts of my design concepts?
The first drafts are dispatched within 2-5 business days depending on the timeline given in the custom request or the logo design package you have chosen.
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3. How many modifications are allowed on the first drafts?
We allow unlimited modifications on the one first draft you chose from the range of concepts sent to you the first time. The modifications can be used to refine the chosen draft until it is perfected for your project.
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4. What if I want my personal logo idea to be re-created as the final design?
You can list any idea or particular design request when you are communicating in the project consultation. We will always try to design the specific logo according to your exact project vision. If you have a set idea that you would want we create, simply talk to us about it. It would help if you could be as exhaustively specific as you can be about this idea.
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5. Who owns the rights of the final logo design?
All intellectual property rights for the designs created as the final product for our esteemed customers is automatically transferred to the individual package buyers respectively. We do not retain any copyrights to the logo design created as the final product for your package. You will automatically bee thee sole owner of the final product design once we have marked the project as complete from our side after delivery of the source file of the final refined logo design for your package.
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6. Will I receive the scalable source files?
The final logo design for every order is provided with complete renditions in png, jpg and the scalable vector or source files in .ai format.
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7. Can you recreate my current logo design?
Yes, we can. You will need to provide us with the current version of your existing logo and explain the minute changes or specific elements that you most definitely require in the recreating of the design. Please mention the request for recreation in the order brief so we know for sure of the intent. We can then send in the recreated logo as you very first draft and further use the modifications to refine the latest version to your optimal preferences. Please mention any color codes, font names or details that you remember with regards to the exact elements of the current design. In absence of this information, we will try our best to be as exact with eth color shades and font variety as we possibly can.
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8. Can I edit any elements of my Add-On stationery kits or social media kits?
Yes, you can. All the final designs of the final collaterals included in your stationery kit or social media kit is dispatched with their scalable vector files respectively. You can edit the information, color, and size, add border, or frame elements to these designs through the corresponding editable vector files. It is totally up to your own preference once you have received the final product, on how you want to customize the products at your end.
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9. What collaterals are included in the stationery Kit?
The stationery kit has been designed as an Add-on for your business branding purposes. You will find a letterhead, an envelope and a business card design within this kit. Each of these collaterals will further be dispatched with their editable source files on final delivery. You can edit the information on them through these editable files.
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10. How is the banner in the social media kit useful?
The online banner in the social media kit can be used as an online marketing tool or you can use it as a cover image for your business page on social media profiles. The banner is also dispatched with the editable vector file on final delivery. You can also change the background and add different information on to the banner to customize it ahead for your social media profiles in the future.
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1. I can see too many orders in the queue. Will you have enough time for my project?
Our large team of expert writers can handle any number of rush hour orders. In fact, we love to work on rush hour orders as they are challenging! However, we do not commit more than we can deliver without any quality compromise. So, if we are truly maxed out, we pause our ordering portal immediately.
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2. In which niches are you most proficient?
We have dealt with a vast array of topics ranging from fashion, beauty, technology, adult niches, services, banking, and finance, internet applications to education, home décor and Nutrition. We are proficient in handling all formats of content - website content, blog posts, academic assignments, product descriptions, reviews, press release, creative content, scripts and eBooks.
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3. Who owns the copyrights to the content?
All rights for intellectual property ownerships for each project are automatically transferred to the corresponding clients who have placed the order.
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4. Can you write on any topic?
We believe in complete in-depth research for all our writing projects. This gives us a wide scope for handling a vast array of topics for our numerous orders.
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5. What is your Copyscape policy?
No content is dispatched to the client without running it through Copyscape. All our articles are original in content. We are pros at handling any trace of plagiarism to ensure only 100% unique copy is dispatched to our esteemed clients for every order, regardless of the size or the topics of the projects.
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6. Do you have discounts for bulk orders?
Yes we do provide custom discounts for orders of 30 articles (250 words and above) and over. For smaller orders, we encourage you to place a bulk order for the entire month at one single time. This way you can avail the bulk discounts while we expressly outline your request for us to send the content in a drip feed throughout the month. For more information, please hit the ‘contact us’ icon on the right.
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7. Do you post to blogs?
We provide content for blogs, web pages, press articles, etc. Yes, we also post the content wherever you want with an additional fee. Please contact our live support for the same. We offer a FREE consultation for all project customizations beyond our packages listed on the website.
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8. Will the articles pass grammar checkers?
Our team consists of only highly trained Native English speakers. We are very strict with our editing and grammar checking policies. If you are using an SEO plugin as your grammar checker tool it might sometimes show different results because we also treat each copy for high readability standards for actual target audiences. In that case, SEO tools might not be the most reliable grammar checkers. However, actual grammar tools will always show positive results and fortify the quality reassurance for each of our content copies.
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9. Can I order less than 250 words?
Our minimum package is for content of 250 words. However, you can order a bulk project where individual articles or content pieces require less than 250 words per set. If you are ordering an individual content of less than 250 words, we will still be charging for the minimum package published on our website.
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10. What do I do if I don't have the keywords for my project?
We provide independent keyword research services. However, you will need to consult us for a custom order for this particular service. We can include the keyword research service with your current package choice where we can search and incorporate 2-3 keywords per set of 250 words of content or article. Please contact us on live support or via our contact page to discuss on this topic and further add the customization to your current chosen package.